All patients completing treatment participate in a patient satisfaction survey. The survey includes 14 different questions regarding the care they received at Roxbury mental health clinic. The results are trended from month to month and are used to improve the quality of patient care.
Each question is rated on a scale of 1 thru 5 (1 – Poor, 2 – Fair, 3 – Good, 4 – Very Good, and 5 – Excellent).
|Satisfaction Question||Overall Mean Response|
|How satisfied are you overall?||4.09|
|The staff explained the rules and policies.||4.34|
|The facility appeared clean.||4.16|
|The staff fully involved me in my treatment plan.||4.19|
|The staff always communicated clearly with me.||4.02|
|The staff always made me feel safe and secure.||4.26|
|Staff provided clear instructions about how to care for myself after leaving the mental health facility.||4.35|
|I improved from admission to discharge.||4.56|
|The treatment team provided me with quality care.||4.34|
|I would recommend this facility to friends and family.||4.12|