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Patient Survey Results


Patient Satisfaction Survey Result

All patients completing treatment participate in a patient satisfaction survey. The survey includes 16 different questions regarding the care they received at Roxbury mental health clinic. The results are trended from month to month and are used to improve the quality of patient care.

Roxbury Inpatient Satisfaction Survey

January 2019 – March 2019
Level of Care: All
Age: All
Unit: All Units

Survey Count Total Surveys Discharges Rate of Return
432 432 532 81.20
Score Legend
5 – Strongly Agree 4 – Agree 3 – No Opinion 2 – Disagree 1 – Strongly Disagree
Question Facility Score UHS Score
1. I was encouraged to help myself and ask others to help me. 4.46 4.50
2. I was informed of my rights. 4.29 4.39
3. I felt safe while I was here. 4.19 4.43
4. The environment was clean and comfortable. 3.90 4.29
5. Staff were sensitive to my language, cultural, and spiritual need. 4.29 4.43
6. I was satisfied with the food. 4.09 4.11
7. The therapy groups were helpful to me. 4.29 4.39
8. I had input into my treatment plan goals. 4.28 4.44
9. I was satisfied with the unit/program staff. 4.25 4.46
10. I was satisfied with my physician. 4.08 4.46
11. I was treated with dignity and respect. 4.31 4.49
12. I feel better now than when I was admitted. 4.59 4.59
13. I understand what my medications do and why/how I should take them. 4.56 4.58
14. I understand the importance of following my discharge plan. 4.67 4.66
15. Overall I was very satisfied with my treatment. 4.31 4.48
16. I would recommend this facility to someone needing treatment. 4.14 4.40
Grand Mean: 4.29 4.44